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Delivery Information

Shipping Policy

modarabica.com ("we") is the operator of the website (www.modarabica.com).

By placing an order via this website, you agree to the terms below.

They are provided to ensure that both parties are aware of and agree to this arrangement in order to mutually protect and set expectations about our service.

general

Regarding stock availability. We try to maintain accurate stock counts on our website, but from time to time there may be a stock inconsistency and we will not be able to fulfill all of your items at the time of purchase.

 In this case, we will cater to the products available to you, and contact you about whether you prefer to wait for a delayed item to be restocked or if you prefer to process a refund.

How do you ship the parcel?

Packages will be shipped from our warehouses in China, USA, UK and Canada by EMS depending on product weight and volume. Packages shipped from our US warehouse are shipped via USPS.

Do you ship worldwide?

Yes. We offer free shipping to more than 80 countries around the world. However, there are some sites that we are unable to ship to. If you are located in one of those countries, we will contact you.

Do you provide tracking information?

Yes, you will receive an email once your order has been shipped containing your tracking information. If you have not received the tracking information within 5 days, please contact us.

My tracking says "No information available at this time".

For some shipping companies, it takes 3-7 working days for the tracking information to be updated on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at info@modarabica.com.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.

Shipping costs

Shipping costs are calculated during checkout based on the weight, dimensions and destination of the items in the order.

 Payment for shipping will be collected with purchase.

This price will be the final price of the customer's shipping cost.



Returns

Replay due to change of opinion

modarabica.com will happily accept returns due to change of mind as long as the return request is received by us within 7 days of receiving the item and returning it to us in its original packaging, unused and in resalable condition.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this is complete via email.

(modarabica.com) will refund the value of returned merchandise but will not refund any freight paid.

Generally, orders shipped internationally carry a period of 4 to 22 days. This varies greatly depending on the shipping company.

Shipping time varies by location. These are our estimates:

Location * Estimated Shipping Time

United States 10-20 business days

Canada and Europe 10-20 working days

Australia and New Zealand 10-30 working days

Central and South America 15-30 working days

Asia and Arab countries 10-20 working days

Africa 15-35 working days

* This does not include our 3-7 days processing time.


Send time

Orders are usually dispatched within two business days of order payment

Our warehouse operates from Sunday to Thursday during normal business hours, except on national holidays when the warehouse is closed. In these cases, we take steps to ensure that shipping delays are kept to a minimum.


 Change delivery address

For requests to change the delivery address, we can change the address at any time before the order is dispatched.


 Shipping mail box

modarabica.com will ship to P.O. Box addresses that use postal services only. We are unable to provide courier services to these locations.


 Military shipping address

We are able to ship to military addresses using USPS. We are unable to provide this service using courier services.


 Items not available

If the product is out of stock, we will wait for the product to be available before placing your order. Items in the order will be reserved while waiting for that item.


Exceeded delivery time

If the delivery time exceeds the expected time, please contact us so that we can make an investigation.


Tracking notifications

Upon submission, customers will receive a tracking link where they can follow the progress of their shipment based on the latest updates provided by the shipping provider.


Parcels damaged in transit

If you find a parcel damaged in transit, if possible, please refuse the parcel from the shipping company and contact our customer service. If the package is delivered without you, please contact customer service for the next steps.


Customs duties and taxes


 sales tax

Sales tax is applied to the price of the goods as applicable in the buyer's country and without us also bearing customs duties.


 Import duties and taxes

Import duties and taxes on international shipments may be subject to payment upon arrival in the destination country. This varies by country, and we encourage you indefinitely to be aware of these potential costs before placing an order with us.

If you refuse to pay duties and taxes upon arrival in your destination country, the merchandise will be returned unspecified at the customer's expense, and the customer will get a refund for the merchandise paid, minus the cost of return shipping. Initial shipping cost will not be refunded.


Cancellations

If you change your mind before we receive your order, we can accept the cancellation at any time before the order is sent. If an order has already been submitted, please refer to our refund policy.


Insurance

Parcels are insured against loss and damage up to the value as stated by the shipping company.


 Package damaged during transportation

We will process the refund or exchange once the carrier has completed its investigation of the claim.


 Parcels lost in transit process

We will process the refund or exchange once the carrier has made an investigation and the package is deemed lost.4

Have a question or comment? Use the email below to send us a message:

info@modarabica.com

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