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Buyer Protection

Buyer Protection

 


modarabica.com will gladly honor any valid warranty claims, provided you submit a claim within 7 days of receiving the items.


In the event that the buyer purchased a merchandise and did not receive his goods, or that he received a merchandise that is different from what was mentioned on the offer page, damaged or not working properly, then the buyer can request protection according to the Buyer Protection Program and within the return policy of goods from the site so that you can return it for free and get all the money that you have paid within the terms and conditions specified by the site administration. Which:


 The product is sent in its own packaging without tearing or tampering with

The time period does not exceed 7 days from your receipt of the product

Notify us of the problem as soon as you receive the product via WhatsApp No. 00962798286766 to serve you faster.

All you have to do in this case is to contact us within a period not exceeding 7 days from your receipt of the product and specify the type of problem you encountered, whether it was a technical malfunction or other than what is shown in the description box, until it is returned by you. Until the product comes into the possession of the store again then The condition of the product or commodity to be returned is confirmed within a maximum period of 24 hours. The product will then be examined by the site administration and informed of the result within a period not exceeding 24 hours. After the site administration receives the communication sent to us, it is ensured that the description of the problem is correct.


You will get all the money that you have paid for the item in addition to the shipping cost that you have paid when purchasing this product.


 


Once your warranty claim is confirmed, you will receive a choice between:


 (a) Refund to your payment method

 (b) Store credit refund

 (c) Send you a replacement item (if stock is available)


Email:


info@modarabica.com

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