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Return policy

Enjoy shopping on modarabica.com with this great return policy features:

You have 7 days to apply for a refund after your order has been submitted.

Easy and free returns

You can return any product you have purchased, and we will take care of the return shipping costs.

Full refunds

If the item you received is damaged, defective, or not as described on the site, you will receive a full refund with any applicable shipping charges.

Authenticity Guarantee

If your purchase turns out to be counterfeit, you will receive a full refund plus any shipping fees paid.

What are the conditions for returning the item?

Correct procedure requirements:

Proof of purchase (order number, invoice, etc.).

The reason for the return must be valid and the conditions for accepting the return must be met (see below).

The recovery method you want and necessary associated information (bank account number, etc.)

The return form was returned with the product.

In case of any item damaged due to our transportation, please contact our customer service within 24 hours for claim purposes. Remember to return all items including the free promotional items that came with your purchase. If forgotten, return will not be accepted.

Once your product is returned, we will perform a quality check.

If the quality check is successful, we will refund you according to the refund method you requested.

How long do I have to return a product to Modarabica?

All items sold on Modarabica, under certain conditions, can be returned within 7 days of the delivery date.

Note: You can use the online return request within 7 days after receipt, and you can return one or more products after 7 days after receipt by contacting customer service or email.

After 7 days, we will not be able to accept returns. In this case, we recommend contacting the manufacturer responsible for the product warranty if there is a product warranty.

How do I submit my product to Modarabica?

We will arrange to receive the product to be returned within 15 days of placing the order. We will try to receive it from you twice on two different days. If we cannot receive the item within the specified time, we will cancel the return request.

 How do I track the status of my return?

We will keep you updated by email and SMS about the status of your return. If you have any question, please feel free to contact our customer service or send an email to us.


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